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Blogs

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SenseMaker Jose Luis Clua Named a MuleSoft Ambassador

At MakeSense, we believe the best technology outcomes come from people who combine deep expertise with a genuine commitment
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Modernise Without the Mayhem: The Smart Way to Handle Legacy Systems

Across Australia, organisations are under increasing pressure to innovate while maintaining stable operations. According to McKinsey, 70% of digital
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Why Real-Time Data Is the Secret to Smarter Decisions

Timing is everything in a data-driven economy, yet most organisations are still operating with outdated reports and siloed systems
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Retail Reimagined: The Big Shifts Shaping Australian Retail & E-Commerce in 2025

Australian retail is entering a defining phase. In 2024, 9.8 million households shopped online, spending $69 billion, a 12%
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Why a 360° Customer View Is the New CX Benchmark

The Salesforce Connectivity Benchmark Report 2025 shows Australian companies operate an average of 897 applications, with 45% managing over
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Inside the Engine Room: How MakeSense Delivers for the NSW Public Sector

Behind Every Great Digital Government Service Is a Smart Delivery Framework Digital transformation in government is no longer just
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Digitising Public Services Together: MakeSense and the NSW DCS Opportunity

The NSW Government has committed to becoming the world’s leading customer-centric government by 2030. The Department of Customer Service
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Create Custom API Policy to validate Client Provider (OKTA) access token
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Create Custom API Policy to validate Client Provider (OKTA) access token

Overview In this blog, I will try to showcase how you can create a custom API policy and its
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Header - Mulesoft Real-World Use Cases
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How MakeSense Delivers High-Impact MuleSoft Solutions

Explore real-world MuleSoft success stories from Nikon and T2. Discover how scalable API-led integrations drove performance, resilience, and digital
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Agentforce: The Secret to Successfully Scaling with an SMB Budget

Australian businesses looking to upscale their operations are under growing pressure while navigating a tight labour market and rising
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Our Journey to Salesforce Success: From Inception to Today

Reflecting on Our Journey to Becoming Salesforce Growth Partner of the Year Nominee MakeSense is proud to announce that
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Applications of Agentforce in Sales, Marketing, and Service

When I first saw what AgentForce could do, I knew it was a game-changer. As someone who has spent
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